Alpha Hosting is an advanced web hosting company specializing in eCommerce solutions. We provide an optimal environment for eCommerce growth through a comprehensive collection of innovative web solutions paired with the most reliable hardware in the industry. We take great pride in offering only the highest performing infrastructure backed by our superior customer support team.
Our technical support staff consists of knowledgeable techs, who are well-experienced with our hosting environment and configuration, and have the tools necessary to support customers with all sorts of technical issues. Our support team is available 7 days a week, 24 hours a day via support tickets, live chat, and email and phone!
We at Alpha Hosting know we are the fastest, most reliable, web hosting service available in the market. But don't just take our word for it, give us a try. We offer a 30 days money back guarantee.
For Shared Accounts ONLY:If you are unsatisfied with our service within the first 30 days for whatever reason, simply submit a ticket to the Billing Department by logging into your account with a brief description of what made you cancel your services. We'll review your ticket and see if we can resolve the issue for you. If we determine that both parties are unable to resolve the issue, you'll get your money back! For more information on the terms and conditions of this guarantee, check out our terms of service.
This policy does not apply to any additional services such as domain names, overages, add-ons, reseller accounts, setup fees, or any fees associated with these accounts.
Accounts suspended, canceled, or terminated by Alpha Hosting for violating our hosting policies do not qualify for the 30 day money back guarantee. For example, if an account is canceled due to spamming, phishing, or another violation, no refund will be issued. Any cancellation request will be effective within 24-48 hours upon receipt.
The Alpha Hosting ("Alpha Hosting, LLC") SLA covers three components that support the availability of your web site:
1. Network Infrastructure
2. Data Center Infrastructure
3. Server Hardware
We guarantee that our data center network infrastructure will be available 99.99% of the time (as measured on a monthly basis), excluding scheduled or emergency maintenance. The data center network means the portion of the Alpha Hosting network extending from the outbound port on your edge device to the outbound port of the data center border router.
Should the Alpha Hosting network infrastructure become unavailable for a cumulative period up to 20 minutes beyond the 100% minimum in any month of service, the client can receive a credit equivalent to 5% of the client's recurring monthly fees up to 99.99% of your monthly fee for the affected server(s).
We guarantee that data center HVAC and power (including UPSs, PDUs and cabling) will be available 100% of the time (as measured on a monthly basis), excluding scheduled or emergency maintenance. Data center infrastructure power does not include the power supplies on your server hardware.Should the Alpha Hosting data center infrastructure become unavailable for a cumulative period up to 20 minutes beyond the 99.99% minimum in any month of service, the client can receive a credit equivalent to 5% of the client's recurring monthly fees up to 99.99% of your monthly fee for the affected server(s).
We guarantee 100% functionality of all server hardware components and will replace any failed component at no cost. "Server Hardware" means the processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included with the server. Server hardware replacement will begin once we identify the cause of the problem and will be complete within one hour of problem identification.
Once server hardware has been identify as faulty, the client can receive a credit equivalent to 5% of the client's recurring monthly fees up to 100% of your monthly fee per additional hour of downtime for the affected server(s).
Credit Request - All credit calculations will be based on unavailability in 20-minute increments unless credit is related to a server hardware guarantee, which will be calculated in hourly increments. Any and all credits to the client will not exceed 100% of the client's recurring monthly fees for the month in which the credit is paid. All SLA credits must be requested within 15 days of the incident via the client area.