TERMS OF SERVICE
AlphaHosting.com will never sell, distribute, reveal, or make available of any customer information. We contribute a great portion of our time and effort to help the anti-spam organizations. If there is ever a need to contact you in regards to your specific account and service, we will only contact you though email.
Satisfaction Guaranteed
30 Day Guarantee Statement for Shared and Reseller Accounts ONLY: If for any reason you are unsatisfied with the services received from Alpha Hosting Hosting during the first 30 days, you may request to discontinue our services and receive your full refund by emailing us at sales@AlphaHosting.com. You must provide us with a reason as to why you are choosing to cancel our services. We are the sole arbiter in determining the validity of your reason. If all possible steps were taken on your side and on ours to correct the situation a full refund will be issued.
Domain Names and Domain Transfers
As part of our "ethicial hosting guidelines", Alpha Hosting Hosting will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Alpha Hosting Hosting does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk. If you have any questions at all about DNS changes or domain names in general, please email support@AlphaHosting.com
Payments
All invoices will be generated and sent out 7 days before they are due. All clients will receive a reminder of the generated invoice 3 days before the invoice due date. Invoices will be emailed and available on the Alpha Hosting Hosting control panel to be paid. Credit card and Paypal payments are only two forms of payment accepted.
3 days after the invoice is due you will receive an overdue reminder. If payment is not received within 48 hours of the overdue reminder the account will be suspended until payment is made. After 30 days from time of suspension, the account will be terminated and remaining invoice balance will be sent to collections.
Cancellations
Shared & Reseller - If you wish to cancel your services, you must file your request via our cancellation form 5 business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month/year and hereby agree to complete payment as invoiced accordingly.
If you cancel your account and your payments still continue for any reasons such as 1) by fault of Alpha Hosting Hosting staff 2) by fault of the credit card processor 3) by fault of any other payment collection company we are not responsible for any overdraft fees that are issued by your financial institution.
If for any reason Alpha Hosting has failed to provide the agreed upon services, cancellations made less than 5 days prior to the renewal date may not be liable for payment of the preceding month/year at the sole discretion of Alpha Hosting management.
Overage Charges
Our hosting plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system. You will receive a bandwidth exceedment warning at 90% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.
Refunds/Account Termination
If, for any reason, AlphaHosting.com fails to deliver said services, a prorated credit can be issued upon request. No credits will be issued if abuse of our stated policies forces AlphaHosting.com to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days.
Cancellations of accounts pre-paid for on a monthly basis will not receive a credit/refund for the remainder of the billing period, therefore we encourge to only submit cancellation when the account will no longer be used. Cancellations of accounts pre-paid on a yearly basis will only receive a pro-rated credit, not a refund, based on the monthly rate of the same hosting plan, where any applicable credits will be issued to the client account and can be used to purchase other services/products by client at anytime. All add-on service payments are non-refundable as they are included only during the life of the hosting plan. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.
Content
AlphaHosting.com, believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to color, creed, or belief; any violent/malicious/obscene content written, visual or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination.
We prefer that you self-govern your content and remain responsible and all-knowing of your website publicly provides. Even if other users have access to your account, you are responsible for their actions. However, if AlphaHosting.com, is made aware of any questionable content on a Alpha Hosting Hosting-hosted site, we will address the concerns immediately and directly with you to seek a resolution. If any person contacts us about content they have found on an Alpha Hosting server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.
Liabilities
AlphaHosting.com, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall AlphaHosting.com, be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by emailing our abuse department at abuse@AlphaHosting.com.
Suspensions
In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to upgrade to a dedicated server to accommodate your site needs, we will only release the suspension within 24-48 hours. This is to ensure the CPU intensive site slows down in traffic to avoid further damage and problems. A backup will then be provided of your files or you will be allowed FTP/cPanel access for a certain time period.
In the event your website is suspended due to non payment, the site will not be unsuspended until payment has been received and applied to all overdue invoices. Clients have the ability to pay, add funds, and apply those funds to any outstanding invoices through their client area. Services will be unsuspended within 24 hours upon receipt of payment.
Restorations
In the event that any, or all information on your site is inadvertently removed, Alpha Hosting will provide a restore from our backups for a $25.00 fee. If files have been inadvertently removed due to a fault on the part of Alpha Hosting staff, a restore will be provided free of charge at the sole discretion of Alpha Hosting.
