Careers

We are accepting applications to work directly at our corporate office in Huntsville, AL. Enthusiastic, team-oriented individuals interested in working in a friendly and fast-paced environment, having the required qualifications, are encouraged to submit their resume with cover letter to jobs@alphahosting.com

Current Openings (Click Below for Details)

Q:Customer Support Technician

Job Description

  • Provide professional and friendly support consistently via telephone and electronic help desk
  • Troubleshoot and solve a wide range of customer support issues from basic to complex
  • System monitoring and response
  • Operating system and application installation/configuration
  • Performing scheduled maintenance tasks

Skills & Experience

  • Solid working knowledge of RPM based Linux Distributions
  • Solid working knowledge of Windows Server 2000/2003
  • Experience with Apache, BIND, and IIS preferred
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent problem solving skills
  • Ability to work in a team based environment
  • One year previous experience preferred
  • Ability to work at our Atlanta, GA Data Center required

Benefits

  • Great working environment
  • Exposure to state-of-the-art technology
  • Free hosting account
  • Some travel
Q:Sr. Linux System Administrator

Job Description

  • Sr. Linux System Administrator will be solely responsible for the administration of the company’s high volume Internet based Linux platform infrastructure based on cutting edge technologies. The Sr. Linux System Administrator will support Linux Servers in a High Availability, High Internet Volume 24x7x365 environment.

Skills & Experience

  • Must have 3-10+ years of recent Linux system administration experience (preferably in a high volume, high availability, mission-critical 24x7x365, web serving Linux environment) To be considered, this experience needs to be detailed per project/employer on your resume.
  • Experience in larger ISP or large scale Internet environments preferred
  • Must be comfortable handling client interaction
  • Shell scripting experience
  • Must have solid experience with Apache web servers
  • Experience building, configuring, deploying, troubleshooting and tuning web server farms with Linux
  • Excellent methodology to troubleshoot various kinds of problems (network, hardware and operating system related problems)

Benefits

  • Great working environment
  • Exposure to state-of-the-art technology
  • Free hosting account
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
Q:Sales Engineer

Job Description

  • Provide professional and friendly sales support consistently via telephone and electronic help desk
  • Develop a deep understanding of Simple Helix’s products
  • Operating system and application installation/configuration
  • Outbound calling to targeted supplied leads
  • Provide consultative services to business professionals
  • Communicate and present to customers by phone, online and in-person
  • Utilize a CRM tool to manage contacts and leads
  • Communicate and present to customers by phone, online and in-person
  • Identify industry trends and recommend new product ideas

Skills & Experience

  • Solid working knowledge of RPM based Linux Distributions
  • Solid working knowledge of Windows Server 2000/2003
  • Experience with Apache, BIND, and IIS preferred
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent problem solving skills
  • Ability to work in a team based environment
  • Ability to work flexible hours
  • Ability to work at our Atlanta, GA Data Center required
  • Self-starter and self-motivated

Minimum Requirements

  • Experience with Linux
  • 1-2 years previous Business to Business technical sales experience

Benefits

  • Great working environment
  • Free hosting account
  • Some travel
  • Compensation is competitive, based on experience
Q:Relationship Manager

Job Description

  • Alpha Hosting is looking for a Relationship Manager who will be responsible for taking ownership of the relationship held with each of our customers. The Relationship Manager serves as an interface between the customer and the Alpha Hosting support infrastructure to ensure that their customers technical, administration and special support needs are met. Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with varying levels within the client organization by identifying and positioning: sales, networking, and PR opportunities and managing difficult situations to ensure that Simple Helix’s reputation is upheld.

Responsibilities

  • Manage a moderately complex account load
  • Ability to handling day-to-day Relationship Manager tasks independently
  • Ability to conduct implementation calls and lead customer visits
  • Ability to present written and verbal proposals and grow the installed base
  • Escalates issues with guidance
  • Participates in the interview process
  • Excellent creative problem-solving abilities
  • Analyze operational processes, escalation procedures and perform training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/client
  • Assist with project management specific to segment wide customer communications

Skills & Experience

  • Minimum of 4 years relevant service/relationship management experience and/or bachelor’s degree in related field – See more at: http://www.simplehelix.com/company/careers/relationship-manager#sthash.Mzl7rTab.dpuf
  • A minimum of 1 year relevant hosting experience preferred
  • Uses professional concepts as a seasoned experienced relationship manager with a full understanding of industry practices and company policies and procedures
  • Continually expands knowledge in the areas of new industry developments and trends
  • Expected to be constantly seeking opportunities to drive change and development to products, the team and processes
  • A seasoned experienced professional with a sound understanding of industry practices, company policies and procedures
  • Demonstrates excellent business acumen and use of relationship management tools
  • Solid understanding of financial terminology and customer’s profitability
  • Ability to adapt working style and approach to best communicate with various business contacts
Q:Front-End Developer

Job Description

  • Simple Helix is looking for skilled Front-End Developers to join our company. Preference will be given to candidates who can demonstrate experience taking design concepts and translating them into standards-friendly code for Magento editions employing current web technologies (including HTML5, CSS3 and Prototype/jQuery). Front-end developers will be working alongside visual designers and back-end developers under the guidance of a creative director or project manager. Both full-time and freelance positions are available.

Desired Skills & Experience

  • Experience developing standards-based and well-formatted HTML and CSS
  • Experience working with Javascript and Javascript frameworks (jQuery & Prototype Preferred)
  • Ability produce clean, error-free, well-documented, and standards-compliant front-end solutions
  • Experience translating PSD comps and annotated wireframes into flexible, well thought out HTML templates
  • Solid understanding of cross-browser/platform issues
  • Familiarity with basic PHP structure / syntax
  • Knowledge of SEO best practices
  • Excellent communication and collaboration skills

Beneficial Skills & Experience (Not Required)

  • Solid experience with the Magento Platform
  • Comfortable working within MVC frameworks and CMS platforms
Q:Magento/PHP Developer

Job Description

  • We are looking for an experienced developer with a solid proven background in object-oriented programming using PHP to join our team. Preference will be given to those candidates who can demonstrate recent experience on high-traffic, complex Magento implementations. Both full-time and freelance positions are available. – See more at: http://www.simplehelix.com/company/careers/magento-php-developer#sthash.Rg6X46r1.dpuf

Desired Skills & Experience

  • Experience with object-oriented software development in PHP
  • Experience working with databases (MySQL)
  • Knowledge of HTML, CSS, and XML
  • Familiar with JavaScript and AJAX
  • Comfortable trouble shooting critical production issues
  • Ability to produce clean, well-documented, efficient, and standards-compliant code – with an eye towards performance optimization

Beneficial Skills & Experience (Not Required)

  • Professional experience working with Magento
  • Expertise with the ZendFramework